Privacy Policy

Privacy Policy

We are committed to protecting and respecting your privacy and this notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

For the purpose of the Data Protection Act 2018 and the General Data Protection Regulation (the GDPR), James Hair & Co of 59 Bonnygate, Cupar, Fife, KY15 4BY is the data controller.


1 What are the sources of personal data?

2 How do we use the information we collect about you?

3 Disclosure of your information

4 Where we store your personal data

5 Access to, retention and deletion of information – your rights

6 Making a complaint

7 Changes to our privacy policy

Appendix I Visitors to our website – IP addresses, cookies and web beacons


We may collect and process the following data about you:

□ Information that you provide to us in meetings, by filling in forms on our site or that you send to us.  This includes information provided when you take a course, subscribe and/or register for any service that we may provide.

□ If you Contact Us, we may keep a record of that correspondence or conversation.

□ We may also ask you to complete surveys that we use for research purposes.

□ Details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.

□ From third parties you have authorised us to communicate with.


We use information held about you in the following ways:

□ To carry out our obligations arising from any contracts entered into between you and us.

□ To ensure that content from our site is presented in the most effective manner for you and for your computer.

□ Where you have consented to be contacted for such purposes, to provide you with information or services that you request from us or which we consider may interest you.

□ To promote and allow you to participate in any events or opportunities which we may offer from time to time.

□ To notify you about changes to our services.

□ To perform the statutory functions we are obliged to undertake.

□ To comply with our professional obligations as a member firm of the Institute of Chartered Accountants of Scotland

We do not disclose information about identifiable individuals to potential sponsors or advertisers.


We will only disclose your personal information to third parties:

□ If you have given your consent for us to do so for marketing or other specified purposes.

□ If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements, or to protect our rights or property and the safety of our customers or others.  This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


All information you provide to us is stored in our physical records or on our secure servers.  Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.  We ask you not share a password with anyone.

The transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (‘EEA’).  It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.  Such staff may be engaged in, amongst other things, the provision of support and administration services.  By submitting your personal data, you agree to this transfer, storing or processing.  These agents have access to the personal information required in order to perform their functions but may not use it for any other purposes and we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.


The Act gives you the right to request a copy of the information we hold about you.  Your right can be exercised in accordance with the Act and we have 30 days to respond.

You also have the right to ask us to erase, amend or limit the use of the data we hold about you.  If there is a legitimate and permissible reason why we cannot do this we will explain why.

We have a retention policy which means we do not keep information we hold about you for longer than necessary unless there is a legal obligation to do so.


You have the right to ask us not to process your personal data for marketing purposes.  We will usually inform you (before collecting your data) if we intend to use your data for such purposes of if we intend to disclose your information to any third party for such purposes.  You can exercise your right to prevent such processing by refusing your consent at the time of collection or at any other time by contacting us at

Our site may, from time to time, contain links to and from the websites of our members, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


If for any reason you are not satisfied with our response, please make a formal complaint to our senior director James Hair,

If you remain dissatisfied following his investigation and response then you can complain to the supervisory authority for data protection:

Information Commissioner’s Office

45 Melville Street


EH3 7HL (Telephone 0303 123 1115)


Any changes we may make to our privacy policy in the future will be posted on our website and, where appropriate, notified to you by email.



We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration, to improve the structure and content of our site and to report aggregate information to any sponsors and our members.  This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

For these reasons we reserve the right to use cookies as an anonymous method of recording your usage of our site and would ask that if you do not wish to have cookies recorded on your machine, you amend the settings on your browser to prevent them from being created.  The ‘help’ section in your browser should provide you with the necessary information to adjust your settings and control the creation and storage of cookies on your hard drive.

A cookie is a text only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are.  Cookies can help a website to arrange content to match your preferred interests more quickly.  Most major websites use cookies.  Cookies cannot be used by themselves to identify you and we do not use cookies on our website to modify prices or services specific to you.  We use them to understand how the website is being used so that we can make improvements.

A cookie will typically contain the name of the domain from which the cookie has come, the ‘lifetime’ of the cookie, and a value, usually a randomly generated unique number.  Two types of  cookies are used by us on our site:

□ Session cookies:  which are temporary cookies that remain in the cookie file of your browser until you leave the site; and

□ Persistent cookies:  which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie)

Session cookies allow you to carry information across pages of our site and avoid having to re-enter information and to allow you to access stored information.

Persistent cookies help us recognise you as a unique visitor (just a number) when you return to our website and to allow us to assess and understand our content, which pages are being visited and how long visitors spend on each page.

We specifically use Google Analytics for this.  To opt out of being tracked by Google Analytics across all websites visit

If you alter your browser settings to refuse our cookies you may be unable to access certain parts of our site.  Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Please note that third parties may also use cookies, over which we have no control.

Our website may contain electronic images known as web beacons which allows us to count users who have visited those pages.  Web beacons are not used to access your personally identifiable information on our site.  They are a technique to compile aggregated statistics about our website’s usage.  Web beacons collect only a limited set of information including a cookie number, time and date of a page view and a description of the page on which the web beacon resides.

Most web browsers allow some control of most cookies through the browser settings.  To find our more about cookies, including how to see what cookies have been set and how to manage and delete them, visit